Refund & Cancellation Policy

This Refund and Cancellation Policy outlines the terms under which Aerocleanse Robotics ("we", "us", "our") will accept cancellations and process refunds for services booked through this website or any signed service agreement.

1. Free Inspections & Quotations

On-site assessments and initial quotations are provided free of charge. No payment is required to receive a quote or schedule a site assessment. There is nothing to cancel or refund at this stage.

2. Cancellation by the Client

Once a service agreement is signed and an advance is paid, the following cancellation terms apply:

• More than 7 days before scheduled operation: 100% refund of advance, less applicable banking charges.
• Between 3 and 7 days before scheduled operation: 50% refund of advance.
• Less than 72 hours before scheduled operation: No refund of advance, as mobilisation costs (transport, pilot scheduling, DGCA filings) have already been incurred.
• After mobilisation or partial completion: No refund. The Client is liable to pay for work completed up to the point of cancellation.

3. Rescheduling

Clients may reschedule a confirmed operation up to 72 hours before the scheduled date without penalty, subject to mutually convenient dates. Rescheduling within 72 hours may incur a remobilisation fee of up to 20% of the agreed amount.

4. Cancellation Due to Weather or Safety

If a scheduled operation cannot proceed due to adverse weather (high winds, rain, low visibility), DGCA airspace restrictions, or any safety concern identified by our pilots, we will reschedule the operation at no additional cost to either party. Such cancellations are not eligible for refund but will be rescheduled.

5. Cancellation by the Company

We reserve the right to cancel an engagement if:

• The Client provides materially inaccurate building information
• Required permissions or building owner consents are not in place
• Site conditions present an unacceptable safety risk
• The Client breaches these Terms or the service agreement

In such cases, any unutilised advance will be refunded after deducting expenses already incurred.

6. Service Quality Concerns

If you are dissatisfied with the quality of cleaning, please notify us in writing within 48 hours of service completion. We will inspect the site and, if found justified, undertake a complimentary re-cleaning of the affected areas. We do not offer cash refunds for service quality unless we are unable to remedy the issue within a reasonable time.

7. Refund Process

Approved refunds will be processed within 10–15 business days through the original payment method. Banking, payment gateway, or transaction charges (if any) will be deducted from the refund amount.

8. Disputes

Any dispute relating to a refund or cancellation shall be resolved as per the dispute resolution process described in our Terms & Conditions.

9. Contact for Refund Requests

To request a refund or report a service issue:

Aerocleanse Robotics
Email: hello@aerocleanserobotics.com
Phone: +91 87626 29228
Subject line: Refund Request — [Your Name / Company]