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Grievance Redressal

Pursuant to IT Rules 2021 & DPDP Act 2023

Aerocleanse Robotics is committed to addressing user grievances promptly and fairly. In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to receive and resolve complaints.

Grievance Officer Details

Name: Sai Dheeraj
Designation: Grievance Officer
Email: hello@aerocleanserobotics.com
Phone: +91 87626 29228
Address: Bangalore, Karnataka, India
Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

What You Can Raise With the Grievance Officer

  • Concerns about the processing of your personal data
  • Requests to access, correct, or delete your personal data
  • Withdrawal of previously given consent
  • Complaints regarding website content, services, or operations
  • Reports of any breach of our Terms, Privacy Policy, or applicable law
  • Any concerns regarding cleaning operations, safety, or service quality

How to File a Grievance

To file a grievance, please send an email to hello@aerocleanserobotics.com with the following details:

  1. Your full name and contact information
  2. A clear description of your grievance or concern
  3. Any supporting documents or evidence (screenshots, photographs, etc.)
  4. The resolution you are seeking

Mark the subject line as: "Grievance — [Your Name]".

Acknowledgement & Resolution Timelines

  • Acknowledgement: within 24 hours of receipt
  • Resolution: within 15 days of receipt, in line with the IT Rules 2021
  • Where additional investigation is required, we will provide a status update and a revised timeline

Escalation Under the DPDP Act

If your grievance pertains to personal data processing and you are not satisfied with our response, you may approach the Data Protection Board of India (as established under the Digital Personal Data Protection Act, 2023) for further redressal.

Other Regulatory Authorities

Depending on the nature of your concern, you may also approach:

  • Directorate General of Civil Aviation (DGCA) — for drone airspace, registration, or operations
  • Consumer Disputes Redressal Forum — under the Consumer Protection Act 2019
  • Cyber Crime Cell — for issues relating to misuse of digital platforms

Confidentiality

All grievances are treated confidentially and shared only with personnel necessary for resolution. We do not disclose grievance details to third parties without consent, unless legally required.