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Privacy Policy

Last updated: June 2026 · Compliant with India's DPDP Act 2023

Aerocleanse Robotics ("we", "our", "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose information when you visit www.aerocleanserobotics.in or engage with our services.

This Policy is published in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Data We Collect

We collect personal data only with your consent. The data we may collect includes:

  • Identification data: name, company name, designation
  • Contact data: phone number, email address, postal address
  • Service enquiry data: building details, service requirements, project timelines
  • Technical data: IP address, browser type, device information, pages visited
  • Communication data: messages you send us via the contact form, WhatsApp, or email

2. Purpose of Data Collection

We use your data only for purposes you have consented to, including:

  • Responding to your enquiries and providing service quotes
  • Scheduling site assessments and cleaning operations
  • Sending you service-related communications
  • Improving our website and service offerings
  • Complying with legal obligations (tax records, contracts, DGCA documentation)

3. Your Rights Under the DPDP Act

As a Data Principal, you have the following rights:

  • Right to Access: request a summary of personal data we hold about you
  • Right to Correction: request correction of inaccurate or incomplete data
  • Right to Erasure: request deletion of your personal data, subject to legal retention requirements
  • Right to Withdraw Consent: withdraw consent at any time; this will not affect lawful processing prior to withdrawal
  • Right to Grievance Redressal: raise a complaint via our Grievance Officer (details on our Grievance page)
  • Right to Nominate: nominate an individual to exercise these rights in case of your death or incapacity

To exercise any of these rights, write to hello@aerocleanserobotics.com.

4. Consent

By submitting your information through our website, contact form, WhatsApp, or email, you consent to the collection and processing of your personal data as described in this Policy. Consent is free, specific, informed, unconditional, and unambiguous.

You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

We do not sell your personal data. We may share data only with:

  • Service providers under written confidentiality agreements (e.g., hosting, email, analytics)
  • Government or regulatory authorities when required by law (e.g., DGCA, tax authorities, courts)
  • Successor entities in case of a merger, acquisition, or restructuring

6. Data Retention

We retain personal data only as long as necessary for the purpose collected, or as required by law. Service enquiry data is typically retained for 36 months. Contract and tax records are retained as required by applicable Indian law (typically 7–8 years).

7. Data Security

We implement reasonable security practices and procedures, including encrypted storage, access controls, and secure transmission protocols. However, no method of transmission over the internet is fully secure. We cannot guarantee absolute security of your data.

8. Data Breach

In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals as required under the DPDP Act 2023 and applicable rules.

9. Children's Data

Our services are not directed to individuals under 18. We do not knowingly collect personal data of minors. If we become aware of such collection, we will delete it.

10. Cookies

We use cookies and similar technologies. See our Cookie Policy for details.

11. Third-Party Links

Our website may contain links to third-party sites (e.g., WhatsApp, social media). We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated via our website. The "Last updated" date reflects the most recent revision.

13. Grievance Officer

Pursuant to Rule 5 of the IT (Reasonable Security Practices) Rules 2011 and the Information Technology Act, our Grievance Officer's contact details are available on our Grievance Page.

14. Contact Us

For any questions about this Privacy Policy:

Aerocleanse Robotics
Email: hello@aerocleanserobotics.com
Phone: +91 87626 29228